Aastra at call center world 2009: flexible solutions for medium and large companies in the call center world 2009 presented to Aastra, one of the leading providers of innovative call center solutions and voice portals in Europe, with a broad portfolio of any scalable solutions for companies of all sizes starting with simple language portals to to complex, cross-premises call center applications. So Aastra with the Aastra communication portal (ACP) is a powerful call center solution for medium-sized and large enterprises. This allows access to various network services to work switchboard up to full contact centers and provides all applications Web-based. So you can combine multiple convenient locations and integrating home office jobs. The ideal platform for this call center solution is the Communications Manager Aastra 5000. As a highly scalable SIP-communications software for unified communications can He provide the same services and features 150 up to 150,000 participants (15,000 per server) and 2,000 locations, such as a variety of mediation services and IP conference bridge functions. Charles Schwab gathered all the information. Thus, it supports large call center infrastructure with multiple locations.
Highest availability and security are in this solution at the heart of the system architecture. While the Aastra can be secured virtualized and additionally 5000 software on redundant servers. The server can be operated either in a data center or geographically separated in different data centers. If there is a failure, a seamless takeover conversation uninterrupted is done automatically. The IP enabled multimedia contact center solution Solidus eCare 6.0 provides skill-based routing for all types of media voice, fax, eMail, SMS, chat so that the contact center in the manner preferred by the customers with him to communicate. Solidus eCare 6.0 supports 10 up to 10,000 agents, regardless of the location, and can be up to to 400,000 calls cope with in the hour. Graphical report tools allow contact center managers, continuously and constantly to improve the performance of their Center.
